So in the included screenie, I have all the required facilities. BUT! The PSA’s working the check-in area will not use either of the toilet blocks nor the staff room. And I can’t figure out why. They like to exit the check-in via the doors there, and go up to the terminal exit, realise they can’t get in that way, turn around and repeat. The staff security is manned, and I have seen some staff use the security entrance, but the won use the exit there, preferring the northern exit.
Is the staff room and toilet in the secure zone also marked as secure? Including the door.
With Z you can see the zone overlay and may find missing spots.
Yes they are. Other staffers are using the staff room, and the passengers are using the toilets. That’s what has me baffled. The janitors coming from the staff room will use the southern (staff zoned) exit, but it seems the psa’s won’t. Passengers are using the toilets, both inside and outside the secure zone, but the psa’s won’t. The toilets are marked everybody can use them.
I have (at times) over 2x the psa’s as there are jobs claimed, so it is not as though they have no time for a break.
Can I have a look on one of those facilities? Including the area around it. Same for my airline lounge, my passengers wouldn’t use it at all. it was manned with correct zoning. For the W/C it may be that you may be charging them money.
Did the problem exist before you built the new staff only toilet?
If not, try switching that room off to see if the problem goes away.
My theory is that staff are trying to preference the staff only bathroom which only exists in a secure area. PSA might not want to pass through security unless they’re heading to a job at a boarding desk.
If switching it off solves the problem, I suggest building another staff only bathroom in the non secure area.
Hmm. Very strange.
Sorry I can’t think of any other cause right now but if you want to upload your airport to stream I’m happy to investigate when I get some free time.
For me, the agent used both the bathrooms and the staff room. Sometimes it takes a while for them to go there because they keep getting new job tasks in the area, so can’t have a break. But otherwise, everything works fine.
Seems weird, because for me the agents behave completely differently. In addition to not using said facilities, they won’t us the southern security exit, preferring to go outside.
