No one is checking in

MagicalWizard · January 26, 2018, 9:29pm

Why no one is checking in? Is this a bug or It just me.

Jettuh · January 26, 2018, 10:19pm

This is unfortunately a known bug!
Dev is investigating this one

Sorry for the inconvenience

Olof · January 26, 2018, 11:25pm

Can you please submit your bug in a bug report for the Jira? The more saves we have to test our solutions on the better.

dallas · January 27, 2018, 4:23am

I PM’d Olof and Fredrik with a link to another save game demonstrating this bug; rather than create another duplicate Jira bug report.

EDIT: I had hundreds of pax not moving. Suddenly, they were all released. Hundreds headed for the terminal security exit.

dallas · January 30, 2018, 11:53am

I sent a save game to Fredrik and he kindly responded with the solution.

I set my Flight delay Option to Always Send. So when a flight was delayed, instead of waiting for pax, it left. It’s now set to Always Delay.
Increased the time between flights at a gate. Mine were packed too tightly (5 on a Small Stand. Four on a Medium). I have one less flight on each.
I need more Checkin Stands and another Security Checkpoint.
Determined that flights delayed longer than 30 minutes caused the 0/xxx bug.

These solutions now mean that ALL my planes leave full.

dallas · January 30, 2018, 12:19pm

And…I spoke too soon. In this image, the flight is not due to depart for another 5 minutes. However, Boarding Completed shows 0/13. I do note, however, that refueling has not commenced. That said, I have other flights whereby Boarding Completed was correct and refueling had not commenced.

Olof · January 30, 2018, 12:27pm

Is this a new airport? How many of the passengers of that flight checked in? If you press the boarding desk, are any passengers highlighted?

dallas · January 30, 2018, 12:33pm

That flight is gone. I’ll look at another. Meanwhile, here’s a flight that showed Boarding Completed 0/8. It didn’t bother to wait for pax. It is scheduled to depart at 12:40. However, the current time is 12:25.

Olof · January 30, 2018, 1:08pm

All right, but I still have the same questions as before. How many flights have you scheduled, what’s the throughput and were the passengers able to check in?

dallas · January 30, 2018, 1:16pm

1.5 hours between flights. 4 flights during the day. there was plenty of opportunity for pax to checkin. As you can see, the flight didn’t even wait for pax; it left 15 minutes early

Olof · January 30, 2018, 1:17pm

Can you send a few snaps of the current layout of this airport?

dallas · January 30, 2018, 1:34pm

A different flight. There were never any pax waiting to board. I even clicked on all the pax in the terminal to determine if any were to board this flight; none were found. No Airport Staff reported to the Boarding Desk. The flight is due to depart at 17:10. It left the stand at 16:50 after completing refueling; perhaps that’s the key. Finally, the Flight Planner bar for the stand, at top of image, shows wide gaps between flights, allowing for lots of time to onboard pax.

sidebar: I’ll get airport snaps in a few hours. I’m off to work.

Fredrik · January 30, 2018, 1:42pm

I think we need to take a look at the save to investigate further. Can you submit it and write the number here so I can follow up.

dallas · January 30, 2018, 1:55pm

Bug Report ACEO-3370

Posted per Fredrik’s request above.

jasperwillem · January 30, 2018, 2:23pm

@dallas master in demolishing airport CEO.

Fredrik · January 30, 2018, 3:53pm

Issue is again with check in. Seems like it is too far so it manages to close again before any passenger reaches it. I have increase the accepted delay from 30 minutes to 1 hour and also set a minimum check in open time to 30 minutes. This should fix it for you.

dallas · January 30, 2018, 6:07pm

Ok. But as I noted above and in the Jira report, before the flight departed, there were NO passengers i the terminal for that flight. I checked EVERY one. There were very few, so it was easy to do.

I appreciate the fix.

dallas · January 30, 2018, 6:25pm

I would REALLY like to know why these flights are leaving early, when there is still plenty of time to board pax. Planes are consistently leaving 30+ minutes before they’re supposed to without pax onboard. There are no pax waiting at gates to board. There are no pax in the terminal for those flights.

Here is my entire airport. For the nine flights, their boarding times are around 7:30am. The game clock shows 7:33. There are no pax waiting. No Airport Staff. Nobody in the terminal (the few pax you do see are leaving the terminal. Nobody at the checkin desks nor going through security. All left without passengers while indicating Boarding Completed 0/xx. As you can see, this is a very simple airport.

EDIT: about an hour later, one flight actually had pax waiting to board. They boarded, and were counted correctly.

digi_al · January 30, 2018, 6:36pm

I could be totally wrong here but I noticed none of the flights had baggage unloaded and loaded but the photo with the check in shows it linked to a baggage bay. Are the stands linked to the same baggage bay? If not could this be causing the check in and therefore boarding process to be broken?

dallas · January 31, 2018, 2:42am

vers 25.1 still has not fixed the Boarding Completed 0/xx passenger problem. The current time is 19:28 in the image. Flight not due to leave until 21:15. There were no passengers waiting to board. No passengers in terminal for this flight. I have two medium security checkpoints (both have no pax in queue) and 5 checkin desks (nobody in queue), so that is not the problem. About two minutes after this image, the plane departed.