The things I’ve done to avoid delays:
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Built more staff rooms in secure zones of the terminal for airport staff, ramp agents and security personnel.
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Built franchise outlets and food courts near the farthest gates in the terminal.
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Removed all gate seating and replaced them with more “comfortable” sofas.
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Added a second boarding desk to each gate in order to process more passengers.
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Hired more staff (new staff numbers are at 150% of required levels).
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Assigned fuel trucks, push-back trucks and belt loaders to each stand in order to reduce travel distances.
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Currently in possession of 24 service trucks cater to 8 medium stands.
While these measures have proven to be useful at first, delays happen again. Sometimes upto 70~80 minutes in some cases. Passengers get left behind as boarding closes.
