I’m having serious problems with people ‘overflowing’ queues (see photo attached)
I’ve tried snaking a queue down and up. Has anyone got a more efficient queue design to help alleviate the problems I’m having?
You can put 2 employees on each check-in desk to reduce the time people queue,meaning less people per queue at that same time. Otherwise I think it doesn’t matter what shape it has,only the amount of squares (m2) counts.
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Ah I see. Thanks!
plus that looks realistic to me - airlines rarely have enough checkin desks open.
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Yep, there could be a row of twenty desks but only two for your flight.
I think possibly a reason there is a lot of congestion is that currently all passengers arrive at the same time. Distributing arrival times as a bell curve (some arrive very early, some very late, most roughly on time) would both alleviate some issues with long queues and also introduce some dynamic challenges.
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Also sometimes the desk agents arrive late. By the time they get there, the PAX have already calculated the path to the one desk with staff - and it doesn’t recalculate.
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