I would suggest to change the shift change so that the emloyees currently running an operation i.e. the information desk, are leaving after the new shift arrived. Right now they stop working the splitsecond the shift changes and the new shift is sill on their way so certain operations are paused for a few moments.
Cheers
E: Employee
P: PAX
E: (at check-in desk in middle of check in) İnner voice: Ughh I am SOOOO tired from these idiot tourists I wanna go break room and drink a cup of coffee and relax
Clock hits
E: Yippie break time WOHOOOW!
P: But we… we…
E: My shift is over I don’t give a s*** make your complain to the next loser.
P: …
Let’s admit it ACEO is realistic 
If they flesh out HRD a little bit, I’d like to see this.
But as @EG0611 wrote, it makes sense.
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