Hi Everyone, me again! Still working and improving my airport
I have recently started to get quite a few “A passenger cannot check in” messages advising to make sure they can access the check-in desks across walls and zones.
I have a large open check-in area and I believe plenty of check-in desks. Everytime I click on the notification, it takes me to a check in desk which is staffed, with passengers in the queue, and it says “Resolved.”
Should I be worried about these? And if so - what should I be looking for? I do not see a shortage of either desks or Airport/Passenger Service agents (via the Operations tab).
I have the same “issue” all the time. I have 5 medium stands opened at the moment an a total number of 20 - 30 check-in desks. As soon as I’m home I can send a screenshot of my terminal layout.
I said “plenty” because everytime I get the error message I have check-in desks which are unassigned to flights so I assumed they were plenty.
I have 22 check-in desks connected to two baggage bays (11 each) which are connected to 10 medium stands (5 for each baggage bay).
I have 9 check-in desks connected to a third baggage bay for 12 small stands all connected to that third baggage bay. This was until just recently 9 check-in desks for 6 small stands. The other 6 just opened, and I was getting those error messages before they opened.
The check-in desks on the left are for my small stands. I am trying to add another one at the bottom (where the plant is). When I add the conveyer belt, it automatically joins with the conveyer belt for the stands on the right. This wasn’t a problem when I placed the original nine stands (done after the ones on the right). What am I doing wrong now? How do I prevent them all from connecting?
Yes. And it seemed the same when I would check while getting those error messages. Was it just a bug? Was someone immediately able to check in after I got the message? They’d say “resolved” when I would click on them for more info. I really am not sure.
Thanks. I worried about it because all of a sudden my airline satisfaction dropped from green to 0%. I’ve been trying to rebuild it ever since. The only thing that changed was the addition of the third baggage bay which I moved my small stands to (which were originally just six open) and then I spread my 10 medium stands across the other two (five and five).
So I didn’t know if they were unhappy people couldn’t check in or what? Is there a way to see exactly what airlines are unsatisfied about? I wish there was if there isn’t!
I have observed another posibility, but cannot confirm yet:
When pax arrive they sometimes want to do something else first: either go shopping or go to the restroom. If none are available i believe these messages pop up whan those who want to do that activity have their checkin process opened. But like i said: i can’t confirm this behavior yet it’s just a suspicion.
Thanks, everyone. Any advice for my conveyer belt issue above as I work to add check-in desks for the small stands? I hope I’m not missing something simple!
There is a way to build convey belts directly side-by-side, but didn’t find posting, now.
Something like building one piece manually after the other, or so…
Nevertheless, I recommend to have one tile empty space between two belts, to avoid issues…
And I’m facing dozens of these fake-incident-reports, too. Mostly without consequences, but sometimes one or two pax get stuck at boarding desk and don’t check in.
Imho this happens only, when check-in desk’s queues are full. Building longer queues solves this issue - but leads to new ones…
Simplest thing there is to remove one of the parallel belts. You actually only need one belt for both sides of check-in desks.
Edit: if the reason for having independent belts for each side is you connect them to different baggage bays, you also don’t need two belts. Just use a tilt tray piece to sort the luggage once the belt goes under to the below floor.
Thank you! They do go to two different baggage bays. I was not familiar with the tilt-tray and what it should be used for. This is great to learn so thanks again.
Every medium stand needs at least 2 check in desks and every small stand needs at least 1.
