[Solved] Mac OS X High Sierra 10.13.6 Render Issue

csff131 · February 19, 2019, 4:54pm

No people are appearing. My airport has 8,000 people and no one is appearing. Not even the construction workers are appearing I don’t know why but my best guess is because of lag and preventing the game to crash. Someone give me a solution

Toby_H · February 19, 2019, 4:58pm

But report it
Provide screenshots to the topic of your airport
Try restarting the game

Fredrik · February 19, 2019, 5:01pm

Are you on a Mac?

csff131 · February 19, 2019, 5:05pm

yes macbook pro

Fredrik · February 19, 2019, 5:07pm

Are you on the latest OS version?

csff131 · February 19, 2019, 5:11pm

I’m on version 10.13.6 macbook pro High Sierra

Puma · February 20, 2019, 7:51am

Could you please share more info about your MBPro specs and what resolution you run the game? Did you file a bug report for this, if so could you please share the bug report number so the devs can look into it.

Olof · February 20, 2019, 12:47pm

Would you be interested in testing something out on the internal branch with your device @csff131? Give me a PM and I’ll give you further instructions if so.

csff131 · February 20, 2019, 5:56pm

Maybe I’ll just update my resolution.

seancfc42 · February 20, 2019, 7:06pm

I’m having the same issue on my iMac

csff131 · February 20, 2019, 9:16pm

I think I would like to test something on the internal branch, but how do I pm.

Puma · February 21, 2019, 9:11am

When you click on someones avatar you have a ‘message’ option on the right.

Fredrik · February 21, 2019, 11:10am

We have noticed a bug in the latest Mac OS X version (High Sierra 10.13.6) which cause the rendering of persons in game to fail. Persons are still being simulated in the world but simply not rendered properly. We have done some investigation and found that other games have various graphical issues with this particular version. If you are running a Mac at 10.13.6 and are not affect by this bug, we would very much like to know if you took any steps to get around the issue. From what we know previous Mac OS X versions works fine.

Any other troubleshooting help or tips would be helpful.

csff131 · February 21, 2019, 3:43pm

ok thanks please fix this problem

Fredrik · February 21, 2019, 7:22pm

Do you have the number to Tim Cook? No, joke aside we will try to get a Mac with this version to test it asap but we are pretty sure the issue is with Apples new update. Maybe it is graphic card related, are your graphics drivers up to the latest?

Rubble · February 21, 2019, 7:38pm

We as a general rule do not get much control over graphics card drivers. There are exemptions to that though.

JeremyK · February 21, 2019, 8:11pm

This is not the latest version. I just tested on Mac OS Mojave version 10.14.3 and I have no render issues. I would suggest you to update your Mac to the latest version.

jasperwillem · February 21, 2019, 9:31pm

For future reference / inspiration;

https://twitter.com/signalapp/status/1097920269484646401

How Signal tries to contact real people at google.

lupe89 · February 24, 2019, 10:55pm

Any chance that will get fixed? A lot of macs cannot be updated from High Sierra due to system constraints/age of hardware. Thank you!!!

JeremyK · February 24, 2019, 11:27pm

Good point! Mac OS Mojave requires:

MacBook introduced in early 2015 or later
MacBook Air introduced in mid 2012 or later
MacBook Pro introduced in mid 2012 or later
Mac mini introduced in late 2012 or later
iMac introduced in late 2012 or later
iMac Pro (all models)
Mac Pro introduced in late 2013, plus mid-2010 or mid-2012 models with a recommended Metal-capable graphics card.

While Mac OS High Sierra still provides support for:

MacBook introduced in late 2009 or later
MacBook Air introduced in late 2010 or later
MacBook Pro introduced in mid 2010 or later
Mac mini introduced in mid 2010 or later
iMac introduced in late 2009 or later
Mac Pro introduced in mid 2010 or later

Source:
Apple Support Mojave
Apple Support High Sierra