As you can see in pic the flight is at the gate but all the pax are waiting near the check-in desk… i don’t know if it is a problem of the airport stuff that is lazy or a problem of the pax… usually they check-in just the first 2 flights of the day and then the last 2. It happens just with medium flights not with small
You don’t have enough check in desks, so flights het only scheduled when the desks are free, thus on the beginning And end of the day
I built more check in desk but nothing changed, i still have the same problem
Do you have enough airport staff?
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Are the pax able to the aircraft through the correct secured zone?
and are you sure that there is enough staff for all security station, check-in desks and boarding desks?
Could you maybe sent some more screenshots?
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Everything was working perfect before i built medium stands, after that i started having this problem… seems like it just for these stands, just for the jets. I’ll post some pics asap
i have 15 airport staffs, 6 boarding desk and 6 check-in desk
as you can see a lot of PAX are leaving the airport cuz they couldn’t check-in and there is a flight that has no PAX near the boarding desk and it is going to take off without any of them and also a check-in desk open and nobody is there to check-in
Hi @Striker97
Use jobs list to understand what happened. medium stands works fine.
Why you have non secure zone between stands? Strange.
if you want quick help - share save file.
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The only thing i can think of is if you set the boarding and check in desks to 2 staff each, you wont cover all gates or flight check ins. Either make it 1, or hire more staff. Could be another issue that isnt readily apparent.
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i don’t think the problem is the jobs i think are the PAX, i’m gonna try differents set up to see what happen
i have just 2 check-in desk with 2 staffs, i’m gonna try something, maybe hiring more staff or idk
i hired more staff and initially it was working but then i had again 2\3 leaving without passangers
I’m having the same issue with my passenger hanging out in the restroom doing nothing. Lots of them!
This is normal for night hours.
Share you saves for more adequate reasons of problem.