The one logic problem that I’ve noticed: passengers appear to prefer certain seating above others. If it isn’t programmed that way, then they certainly act like it.
As an example: I have some table-and-chair seating near my primary shop and restaurant. These are located right near the entrance to the second-floor. The second floor is where boarding occurs and all my jetways connect. These is no other seating below this floor except for that which is outside the secure zone, so once passengers come through security, they can’t sit anywhere else. In addition to this seating, I have plenty of regular terminal seating adjacent to all my gates.
Here’s the general layout of this particular airport -
I have a three-level design. Bottom floor is supposed to be for arrivals (contains baggage claim and the security hub for baggage scanning/transport, staff room). A lot of departures come into this floor, as well, and hang out until check-in opens. Generally not a problem, but it is unintended.
Ground floor is my main check-in terminal (for departing flights) with all the check-in desks and security checkpoints. There is seating, as well. After passing through security checkpoints, passengers take the immediate escalators and go up into the 2nd-floor departure terminal.
To better understand passenger logic, I followed a single person through their entire process once they arrived at the airport.
He arrives on the subfloor (my arrivals zone with baggage claim) and hangs out here in the available seating until his flight check-in opens. Once it opens, he makes his way up the escalators.
After going through check-in and security, he made all the necessary stops upstairs (bathroom, food, shopping). Then he proceeded to his boarding gate, which is actually a decent trek through the terminal (distance can’t be helped given the amount of gates and stand sizes).
After making it to the correct boarding gate and seeing that boarding was not yet open, he turned around and went ALL the way back to the table-and-chair seating outside the main shop, despite the fact that there was PLENTY of seating available right near the boarding desk.
From there he simply sat in place until boarding opened. Once boarding opened, he got up from his chair and walked the length of the terminal to his gate.
My primary questions are: why did he feel the need to walk so far away from his boarding desk just to get that specific seat? Do passengers prefer certain seating types to others? If not, why do their actions suggest they do? And if they do prefer certain seating types, should it be changed? Finally, why did he initially walk to the boarding desk if he was only going to turn around anyway? Do passengers have to learn where their gate is or physically see it to be closed?
I, too, have late-boarding passengers, and I haven’t yet caught why some of them are so late at this particular airport. I’ve been on the lookout to try and catch someone lollygagging, but thus far I only see them when they are running to the gate. In most cases, I’ve already dismissed the plane and they miss their boarding time slot.
To add to this point, I wish we could toggle an option to automatically dismiss planes at the end of their turnaround time if the only delay is due to slow passengers. If passengers haven’t boarded by departure time, that’s their fault, and my airport cannot be blamed for their lack of urgency.
Just an idea, anyway. Though I am curious about passenger behavior, overall.