One Side of the Boarding Gate Doesn't Work

[1111tg]

Boarding desks have a capacity of 2 staff. But It only allows one side of the desk for the passengers. It seems that both staff come to gate but the passengers always use only one side. I ve tried almost everything but no change. Could anybody solve it.!

[1111tg]

[Jas]

Hi,

I find if the agent arrives after the boarding counter opens, the cue (system wise) has already formed and will only go to the agents which was open when the boarding desk opened.

At my airport i have 3 boarding desk and 6 staff but not all get used for this reason.

[Olof]

This issue touches upon a reply I made here:

Does it work to have multiple boarding desks per stand?

This shouldn’t happen, like all other bugs, but strangely I cannot replicate it on my build. However there’s a bigger issue in general with queuing which is how they select a desk (or rather more how they don’t discover that a new desk has been opened) which we will fix post this holiday break when digging into bugs again.

In short, passenger AI and bag AI will see improvements on these areas once we’re back to full speed!

[Puma]

Sounds good! Would be great if that gets improved!

@Olof welcome back! Hope you had a good holiday and enjoyed the time off! If you’re still in holiday mode, then enjoy a bit more

[Olof]

@Puma

If you’re still in holiday mode, then enjoy a bit more

Thanks! I’m on and off right now… difficult to keep away from the keyboard!