No one is using my second food franchises and shops on the 2nd floor of my airport. I had no issues when I had a one floor airport before I concerted to jetways and my food franchise on the first floor works fine. I tried deleting the rooms, adding different shelves, and using different contracts but nothing works. The only difference I can see between the shops that guests use and those that don’t is the floor level. Has anyone else experienced this?
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Sounds like you tried everything, but basic stuff like making sure there isn’t a staff only zone or something similar over the store might be what is wrong. Hope I could help!
Just to clarify, when you say “2nd Floor” do you mean Floor 1 (above Floor 0) or Floor 2 (above Floor 1)?
I’ve had some issues with this too; pax wouldn’t use shops, restaurants, or restrooms on Floor 1. I bug reported it then; I’d recommend you do the same.
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Yes, when I say 2nd floor, I mean Floor 1 above Floor 0. Pretty sure thats a European vs American thing.
Thanks for the feedback. If its happening to others, I will submit a bug report.
@Sparty Welcome to the forum and thanks for making a bug report. Could you also please mention the bug report number in this thread, so the devs have a reference.
Also interested in overview images of your airport with zones (z-key) enabled of the different floors, so we can try to help.
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Can’t replicate this and haven’t really seen any other reports on this, you’ve got a number for me?
I have been having this same problem, and I can’t figure out how to fix it. No shops, bathrooms or restaurants inside the secure zone on Floor 1 are getting any visitors.
Please load your save where you’re having this problem and submit a bug report, then reply back here with the number (ACEO-XXXXX) so the devs have a reference! Thanks! 
I think I deleted the airport where i reported this and have no idea what the ticket number was 
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Thanks for the help. I submitted the bug report (not sure how to get the ticket number) but after playing for a few days (real time) the problem fixed itself without me changing anything besides signing new contracts. I think it started working after the new Steam update. Maybe that had something to do with it even though it wasn’t mentioned in the fixes.
@kinnetik, can you bug report this so we can check out the save?
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