Weird thing, our staff never uses the toilets ;).
That’s true, always build toilets for them, but they never use them… 
If we only could take a look at WHY an airline was unsatisfied; how I can have 2 thick in the green, and 3 thick in the red?
1 Like
I bet the push back trucks don’t turn up till the departure time has elapsed? At the start with only a couple of stands, they can be there over an hour before its ready to go.
My pushback trucks are never the problem, I only have problems with PAX who are on the other side of the airport.
2 Likes
It would be awesome if we could dismiss all planes that throw “alerts” based on just PAX completion, I send them all out.
By manually managing my planning I got several airliners up;
Only FlyPenguin keeps up his troubles, if we only could see WHAT is the issue according to this airline, then I would adjust my airport for them.
Oh, 5 star shops just popped up 
1 Like
Choose your best stand, and run only they there for a few flights. Will get them moving in the right direction, but yeah, would be very useful to see why we gain or loose reputation. Agree.
2 Likes
Oh, I like that idea, lets rename a few stands.
That would be really helpful indeed! What I’ve noticed so far as points that influence satisfaction: delays of boarding staff, service vehicles, service personnel, PAX, etc, but also if all the flights the airliner offers are booked. But those are all assumptions as you cannot lay a finger on the real problem.
It’s still a complete mystery to me what the trick is to satisfy the GA, sometimes I have 100% and sometimes not more than 10% with a similar setup.
Lets make it a feature request 
2 Likes
Mmm, is there not a request like that?
Btw; resceduled all my Penguin flights to first position, on the best 2 stands now.
1 Like
1 Like
LOL just discovered a sneaky passenger who found her way into a personnel toilet… 
Also still have passengers in the executive room area while it is all zoned for staff
1 Like
So satisfying.
Oh, and I have 4 medium stands already for Pinquin, since the approval rating is up to 47% already.
And its up to 87%
Do you all also all like this circle that moves when you zoom out over the several queues ;).
Succes!
Bedtime;
2 Likes
Nice! How did you get to the 100% in the end?
4 dedidicated stands, very close to security.
Then map all flights on those stands manually.
2 Likes