Why no one is boarding an aircraft?

No one is boarding this aircraft. All of the passengers is going back home. This is not the only aircraft that no board, I have 3 or more aircraft that no one board. How to fix this?

Was the flight late arriving?

Do you have enough airport staff?

No, the flight arrived on time. The passenger was having trouble finding the check in.

How many airport staff do we need?

Find this list in operations tab; make sure the “hired” number is enough to clean out the “jobs available” number. Except janitors; make an educated guess how many you need to clean your airport between sundown and daybreak.

Airport CEO_2017-11-21_11-13-51

This is mine

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